Shipping Policy

Last updated: September 2026

At Dàya Creations, we understand how important it is for your personalised chocolates to arrive safely and in time for your special occasion. Every order is carefully designed, prepared and packaged with love and attention to detail.

Please read our shipping information below before placing your order.

Processing & Production Times

As many of our chocolates are personalised and made specifically for your event, please allow up to 1–2 weeks for your order to be designed, prepared and dispatched.

Our processing timeframe is separate from the shipping and delivery timeframe provided by the courier.

During busy periods, larger orders or peak event seasons, additional processing time may be required.

We strongly recommend placing your order as early as possible to ensure there is sufficient time for personalisation, production and delivery before your event.

Urgent Orders

Need your chocolates sooner?

For urgent or last-minute orders, please contact us before placing your order so we can check our availability and confirm whether we can accommodate your requested timeframe.

You can contact us via:

Email: dayacreations@outlook.com

Instagram: Send us a direct message on our Instagram page.

Design Approval

For personalised orders through our 'build your own' chocolate bar, we will provide you with a design proof before your chocolates are prepared.

Production may not begin until your design has been approved, so any delays in approving your design may affect the overall processing timeframe.

Please carefully check all names, dates, spelling, colours and other personalised details before providing your approval.

Once your design has been approved and production has commenced, further changes may not be possible.

Shipping Within Australia

We currently offer shipping throughout Australia.

Available shipping options and applicable delivery costs will be displayed at checkout.

Once your order has been completed and dispatched, a tracking number will be provided so you can follow the progress of your parcel.

Please note that delivery timeframes begin once your order has been dispatched, not from the date your order was placed.

Express Shipping

Express shipping may be available for customers who require their chocolates sooner.

Please note that express shipping only reduces the delivery timeframe after dispatch. It does not automatically reduce the time required to design, personalise and prepare your order.

If your event is approaching quickly, we recommend contacting us via email or Instagram before ordering so we can discuss your options.

Event Dates

For personalised orders, we ask that you provide your event date where requested.

We will always do our best to prepare and dispatch your chocolates with sufficient time before your celebration.

However, we strongly recommend allowing additional time for unexpected delivery delays.

If you are unsure whether your order will arrive in time, please contact us before placing your order.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your street number, unit or apartment number, suburb, state and postcode.

If you notice an error in your delivery details, please contact us as soon as possible.

Once your parcel has been dispatched, we may be unable to change or redirect the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Tracking Your Order

All shipped orders will be provided with a tracking number once dispatched.

Your tracking details will allow you to monitor your parcel's delivery progress through the relevant postal or courier service.

Please allow some time for tracking information to become available after your parcel has been lodged.

Once your order has been dispatched, its delivery progress and estimated arrival date will be managed by the shipping provider.

Shipping Delays

While we take care to dispatch orders within the advised timeframe, delivery estimates provided by postal and courier services are not guaranteed.

Occasionally, shipping delays may occur due to circumstances outside our reasonable control, including postal network disruptions, severe weather, public holidays or other unforeseen circumstances.

If your parcel experiences a significant delay, please contact us and we will assist wherever reasonably possible.

Your rights under Australian Consumer Law remain unaffected.

Chocolate & Warm Weather

As chocolate is sensitive to heat, we take care when preparing and packaging your order for delivery.

We strongly recommend providing a delivery address where someone will be available to receive the parcel, particularly during warmer weather.

Once delivered, chocolates should be brought inside promptly and stored in a cool, dry place away from direct sunlight and heat.

Please avoid leaving your parcel outdoors, in direct sunlight or inside a warm vehicle.

Authority to Leave

Depending on the delivery service used, your parcel may be left in a safe location if nobody is available to receive it.

Where possible, we recommend selecting a delivery address where someone will be available to accept your chocolates.

If delivery issues occur, please contact us so we can assist in reviewing the circumstances.

Lost or Damaged Parcels

Every order is carefully packaged before dispatch to help ensure your chocolates arrive safely.

If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible with your order number, photographs of any damage (where applicable), and relevant tracking information.

We will review the circumstances and assist with an appropriate resolution in accordance with Australian Consumer Law.

Please also refer to our Refund Policy for further information regarding damaged or incorrect products.

Questions About Shipping?

If you have any questions about shipping, processing times or whether your chocolates can arrive before your event, please don't hesitate to contact us.

For urgent orders, we encourage you to reach out before purchasing so we can confirm availability.

We are always happy to assist and help make your special celebration a little sweeter!

Dàya Creations
Melbourne, Victoria, Australia
Email: dayacreations@outlook.com