Frequently asked questions

Last updated: September 2026

We know there can be a few questions when ordering something personalised for your special occasion. We’ve answered some of our most frequently asked questions below. If there’s anything else you’d like to know, feel free to get in touch with us.

What occasions do you create personalised chocolates for?

We create personalised chocolates for all kinds of special occasions, including weddings, engagements, bridal showers, baby showers, birthdays, christenings, corporate events and more.

If you have something different in mind, we'd love to hear your ideas!

Can I customise the design?

Absolutely! Personalisation is what we love to do.

Our designs can be customised with details such as names, dates, colours and wording to suit your occasion.

If you have a particular theme, colour palette or design inspiration in mind, please get in touch with us and we'll do our best to bring your vision to life.

Can I see my design before my chocolates are made?

Yes. For personalised orders, we will provide you with a digital design proof where applicable so you can see how your chocolates will look before we proceed with production.

Please carefully check all names, dates, spelling and wording before approving your design.

Once you have approved your design, we'll begin preparing your order.

Can I request a completely custom design?

Yes! If you can't find exactly what you're looking for on our website, please contact us.

Send us your ideas, inspiration photos, colour palette or event theme and we can discuss creating something especially for your occasion.

What ingredients are in the chocolate?

Our standard milk chocolate typically contain sugar, whole milk powder, cocoa butter, cocoa liquor (or chocolate liquor), lactose, soy lecithin (emulsifier) and vanilla extract.

Ingredients may vary depending on the chocolate used or changes made by our suppliers, so we recommend checking the product packaging for the most current ingredient information.

Do your chocolates contain allergens?

Our standard chocolates contain milk and soy and may contain traces of other allergens depending on the product and manufacturing environment.

If you or your guests have an allergy, intolerance or specific dietary requirement, please contact us before placing your order.

We cannot guarantee an allergen-free environment unless expressly stated otherwise.

How big are the chocolates?

Our standard personalised milk chocolate bars are approximately:

40g Milk Chocolate
10cm (L) × 5cm (W)

100g Milk Chocolate
16.1cm (L) × 7.7cm (W

How far in advance should I order?

We recommend placing your order as early as possible, particularly for weddings, engagements and larger events.

As each order requires time for personalisation, design approval, preparation and delivery, ordering early gives us plenty of time to make everything perfect for your event.

During busy periods, our turnaround times may be longer.

I need my chocolates soon. Can you do a rush order?

Depending on our availability, we may be able to accommodate orders with shorter timeframes.

Please contact us before placing your order with your event date, quantity and location so we can let you know what's possible.

Express shipping may also be available; however, express shipping only speeds up delivery after your order has been completed and dispatched.

Do you ship Australia-wide?

Yes! Dàya Creations ships Australia-wide.

Shipping options and costs will be available at checkout. We recommend allowing extra time before your event in case of unexpected postal or courier delays.

How should I store my chocolates?

Keep your chocolates in a cool, dry place away from direct sunlight, heat and moisture.

Chocolate can be sensitive to warmer temperatures, so we recommend bringing delivered parcels indoors as soon as possible and avoiding leaving your chocolates in a hot car or outside.

What happens if it's hot when my chocolates are being delivered?

We take care when preparing and packaging your chocolates; however, weather and conditions during transit can be outside our control.

During warmer weather, we strongly recommend having your order delivered somewhere that someone will be available to receive it, rather than allowing the parcel to sit outside.

Please see our Shipping Policy for further information.

Can I change my order after placing it?

Please contact us as soon as possible if you need to make a change.

If we haven't started designing, printing or preparing your personalised order, we may be able to update it.

Once production has begun, changes cannot always be accommodated.

Can I cancel my order?

Because our chocolates are personalised specifically for each customer, cancellations may not be possible once designing or production has begun.

Please contact us as soon as possible if you need to cancel an order.

For more information, please see our Refund Policy.

Do you accept returns or refunds?

Due to the personalised nature of our products and food safety considerations, we generally don't accept returns or provide refunds simply for a change of mind.

If there is an issue with your order, such as receiving an incorrect, faulty or damaged product, please contact us as soon as possible so we can help.

This does not affect any rights you may have under the Australian Consumer Law.

What if I make a spelling mistake in my personalisation?

Please carefully check all information you provide when ordering.

If you notice a mistake before approving your design, let us know and we'll update it.

Once a design has been approved and production has begun, we may not be able to make changes or provide a complimentary replacement for information that was approved incorrectly.

If the mistake was made by Dàya Creations and your finished chocolates don't match the design you approved, please contact us so we can make it right.

Can I order chocolates for a business or corporate event?

Yes! We can create personalised chocolates for businesses, corporate events, staff gifts, launches, celebrations and other occasions.

Do you offer bulk orders?

Yes! We welcome larger orders for weddings, events and corporate occasions.

For particularly large quantities, we recommend contacting us well in advance so we can confirm availability and turnaround times.

Still have a question?

We'd love to help!

If you can't find the answer you're looking for, please contact Dàya Creations through our website, email or Instagram and we'll get back to you as soon as we can.

Dàya Creations
Melbourne, Victoria, Australia
Email: dayacreations@outlook.com