Privacy Policy
Last updated: September 2026
At Dàya Creations, we understand that trusting a small business with your personal information is part of shopping with us. We want you to feel comfortable knowing what information we collect, why we need it and how it is handled.
This Privacy Policy applies when you browse our website, purchase from us, submit an enquiry or otherwise communicate with Dàya Creations.
What information do we collect?
The information we collect will depend on how you interact with us.
When you place an order or get in touch, you may provide details such as your:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Personalisation requests
- Event information, such as names and dates
- Messages or other information you choose to send us
Because many of our chocolates are made especially for your occasion, you may also provide wording, photographs, designs or other details that you would like incorporated into your order.
Our website may automatically collect certain technical information when you browse, including information about your browser, device, IP address and how you interact with our website.
Why do we need your information?
We collect and use personal information where it is reasonably necessary to run our business and provide our products and services.
This may include using your information to prepare and personalise your chocolates, process and fulfil your order, arrange delivery, provide design updates or proofs, respond to questions and provide customer support.
We may also use information to maintain our business records, improve our website and customer experience, identify or prevent fraudulent activity and comply with our legal obligations.
If you have chosen to receive promotional communications from us, we may also use your contact information to share new products, collections, offers or other Dàya Creations updates. You can unsubscribe from these communications at any time.
Your personalised designs
Creating something especially for you is a big part of what we do.
If you provide names, dates, photographs, event details or other personal information for a custom design, we will use that information to prepare your order and communicate with you about it.
If the information or photographs you provide relate to another person, you are responsible for ensuring that you have permission to provide them to us where required.
Payments
Payments made through our website are handled by the payment services available through our online store.
Dàya Creations does not generally receive or store your complete credit or debit card details. Payment providers may collect and process your payment information in accordance with their own privacy practices.
Our website and service providers
Our online store is powered by Shopify.
To operate our website and complete your order, we may need to provide certain information to businesses that help us deliver our services. These may include Shopify, payment providers, delivery and courier services, website and technology providers, analytics providers and professional advisers.
We only provide information that is reasonably necessary for these services or where disclosure is otherwise permitted or required by law.
Delivering your chocolates
When we send an order to you, relevant contact and delivery information may be provided to Australia Post or another delivery provider.
This can include your name, delivery address, email address and/or phone number where required to arrange and provide delivery.
Once provided to a delivery service, that provider may also handle your information under its own privacy policy.
Cookies
Like many online stores, our website may use cookies and similar technologies.
Cookies can help our website function properly, remember preferences and provide us with information about how customers interact with our store. Depending on the services enabled on our website, cookies may also support analytics and advertising.
Your browser settings generally allow you to manage or disable cookies. Some parts of our website may not work as intended if certain cookies are disabled.
Keeping your information safe
We take reasonable precautions to protect the personal information in our care against loss, misuse, interference, unauthorised access or disclosure.
While we take privacy and security seriously, no online service or electronic storage system can guarantee complete security.
How long do we keep information?
We only keep personal information for as long as it is reasonably required for the purpose for which it was collected, for our legitimate business record-keeping needs or to meet legal and regulatory requirements.
When information is no longer required, we may securely delete or de-identify it where appropriate.
Your privacy choices
If you believe information we hold about you is incorrect or would like to request access to personal information we hold about you, please contact us.
We will consider and respond to privacy requests in accordance with applicable Australian privacy requirements.
Updates to this policy
As Dàya Creations grows, we may occasionally make changes to this Privacy Policy—for example, if we introduce new website features, services or payment options.
Any updated version will be published on this page, along with the date it was last updated.
Questions about your privacy?
If you have a question about this policy or how Dàya Creations handles your information, we'd be happy to hear from you.
Dàya Creations
Melbourne, Victoria, Australia
Email: dayacreations@outlook.com