Refund Policy

Last updated: September 2026

At Dàya Creations, every order is prepared with care, and many of our chocolates are personalised especially for your celebration. We want you to love your order, so please read the information below before placing your order.

Personalised & Custom Orders

As our personalised chocolates are created specifically for you, we are generally unable to offer refunds, returns or exchanges for change of mind once your personalised order has entered production.

This includes situations where you change your mind about the design, colours, wording, quantity or event details after your order has been approved and production has begun.

Please carefully check all names, dates, spelling and other personalisation details before approving your design.

Design Approval

Where a design proof is provided, it is the customer's responsibility to carefully review and approve the design before production.

Please check all:

  • Names and spelling
  • Dates
  • Colours
  • Wording
  • Quantities
  • Other personalised details

Once you approve your design, Dàya Creations will create your order based on that approval.

If an error was included in the design that you approved, we may not be able to provide a complimentary replacement or refund. However, please contact us as soon as possible and we'll see what we can do to help.

If the mistake was made by Dàya Creations and your finished order does not match the approved design, please contact us so we can make it right.

Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

If we have not yet started designing, printing or preparing your personalised order, we may be able to accommodate your request.

Once work on a personalised order has commenced, cancellation, changes or refunds may not be possible due to the custom nature of the product and costs already incurred.

Damaged or Incorrect Orders

We carefully prepare and package every Dàya Creations order before it leaves us.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include your order number and clear photographs of the product and packaging so we can assess what has happened and work with you on an appropriate solution.

Depending on the circumstances, this may include a replacement, refund or another suitable remedy.

Please do not dispose of damaged products or packaging until we have responded to your enquiry, as photographs or further information may be required.

Chocolate & Warm Weather

Chocolate is a temperature-sensitive product. We take reasonable care when preparing and packaging orders; however, conditions during delivery can sometimes be outside our control.

We recommend having your order delivered to an address where someone can receive the parcel and bringing your chocolates indoors as soon as possible after delivery.

Please avoid leaving chocolate parcels outside, in direct sunlight, in a hot vehicle or in other warm environments.

If you experience an issue with the condition of your chocolates upon delivery, please contact us promptly with photographs so we can assess the situation.

Shipping Delays

Once an order has been handed to the delivery provider, delivery timeframes can occasionally be affected by circumstances outside our control.

We recommend ordering well in advance of your event and allowing additional time for unexpected postal or courier delays.

If there is an issue with your delivery, please contact us and we will assist where reasonably possible.

Returns

For food safety reasons, we generally cannot accept returns of chocolate or other food products simply because you have changed your mind.

This does not affect any rights you may have where a product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

Australian Consumer Law

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Where you are entitled to a remedy under Australian Consumer Law, we will provide the appropriate remedy regardless of anything stated elsewhere in this policy.

Need Help With Your Order?

If something isn't right with your order, please get in touch with us and provide your order details so we can look into it.

Dàya Creations
Melbourne, Victoria, Australia
Email: dayacreations@outlook.com